As a Meter Technicians a computer will be very useful in your job. Many tasks in the metering world are not possible without the use of a computer. You can use a computer to help you with troubleshooting and performing load checks. Because of the this meter techs will need to know how to use different programs. They will also need to know how to analyze data.
Programming meters as a meter tech is an easy streamlined process. Many of the meter manufacturers have easy to use programming software. Once the program is built all you need to do is connect the probe to the meter. Then click the program and go through the prompt. Building the program can be tricky for those who do not know their way around a computer. If you need to change variables you need to know what the changes will do in the program.
Outside of programming meters, meter techs will need to be able to use Microsoft Word and Excel. Word is not used as much as Excel but is good to know. Many tasks can be completed with Excel. However, it will mostly be used to view data. At times data will also be exported to Excel. At other times data will need to be calculated in Excel. You can also use Excel as a small database for things such as test sites, or new installations. Meter techs also use Excel to view .CSV files and bill details.
One of the most important uses of the computer to the meter tech is billing system. Here the meter tech will look up the details of customer bills when talking to customers about their high bill complaints. It is important to know how to use this system and use it effectively. There are typically historical comments where other techs may have gone out before you. Also, you may find out that this is a problem customer. If that is the case you will know that you need to be on your game. This means meeting the customer with all of the facts.
In the billing system, meter techs will also assign multipliers to meters. This is very important. An incorrect multiplier in the billing system is one of the easiest mistakes to make. Especially if you have just completed a new installation. Billing systems are typically good at kicking out readings that appear to high or too low. And if a meter was just changed and the incorrect multiplier for that particular meter was put in the system it will generally get kicked out. However, with at new installation the computer has no history of that location to go on. Noticing this error could take years. Furthermore, this could be in the customer’s favor or in the favor of the utility.
In conclusion, being a meter tech is more that just going out in the field and swapping out meters. You need to have a good grasp on technology. Computers are essential to meter techs. The sooner you can master at least the basics the better.